Support
Email support
Contact us at support@nurvii.com. We typically respond within 1–2 business days.
In-app help
Open Nurvii → Profile → Settings → Help Center for common questions and account options.
Sign in
Nurvii accounts are created and signed in with your email address and a one-time password sent to that email. Guest mode is available with limited features.
Scans and health profile
Use the camera or photo library to scan ingredient labels. You can delete individual scans from history without deleting your account. Optional health preferences are edited from Profile → Health Profile.
Subscriptions
Premium is billed through the Apple App Store or Google Play. Manage or cancel in your Apple ID or Google Play subscription settings. Deleting your Nurvii account does not cancel an active store subscription.
Delete your account
To delete your Nurvii account and associated personal data:
- Open the Nurvii app and sign in.
- Go to Profile → Settings → Delete Account.
- Confirm the deletion.
If you cannot access the app, email support@nurvii.com from the email on your account. Full steps: https://api.nurvii.com/account-deletion.
To delete scans or other data without deleting the account: https://api.nurvii.com/manage-data.
Deleted data includes your profile (name and email), optional phone number, profile photo, health preferences, scan history, and Nurvii-stored subscription records linked to your account. Apple and Google keep their own store billing records. Limited server logs may remain briefly for security or legal compliance. Store subscriptions are not cancelled automatically.